FitSM Foundation

IT Service Management (ITSM) is the de facto standard method for organising IT and streamlining IT activities into customer-facing services, and has been used by many IT service providers for about 20 years. During this time, more than 2 million professionals have obtained an ITSM certification.

FitSM is a clear, pragmatic, lightweight and achievable standard for ITSM that is more accessible and applicable to a wider range of environments than traditional ITSM solutions (e.g. ITIL). All FitSM materials are released under CC licences. 

This course provides an introduction to IT Service Management according to FitSM and enables participants to achieve the FitSM Foundation certification.